Appointment Deposit and Cancellation Policy
As of July 2022, Behind The Rim Auto Detailing will require deposits on all appointments in order to be scheduled in the calendar.
Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. Unfortunately, over the last few weeks, we have seen a major increase in last-minute no-shows and cancellations.
Based on the total price of your services, appointment deposits will be $25 or $50. This is a non-refundable deposit. If you need to cancel/reschedule within 24 hours of your appointment, a new deposit must be made on the new appointment.
Is the deposit an extra fee?
No, the deposit will go towards your total price for services rendered. It is NOT an additional fee. For instance, if the total price is $400, and your deposit was $50, then at time of checkout, you’ll only pay $350 (don’t worry, we’ll keep track of it all).
Why do I have to place a deposit for my appointment?
We’ve seen an increase in no-shows and last-minute cancellation/reschedules. This brings a lot of problems for a small business like ours. With a deposit, it lets us know you’re serious about working with us (and we appreciate that!).
What if there’s ugly weather?
For mobile jobs, weather plays a big role in when and where we can work. If the weather is bad, we’ll just reschedule your appointment (no other deposit is needed). For garage shop-based services, since we can still work regardless of weather, we can still get the job done (unless it’s really bad weather).